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Greet guests and fellow associates in the hotel at all times.

任何時候都主動向客人和同事問候。

Ensure maintenance issues are reported to the Engineer Department by safety & security officers as they record them during their patrols.

確保安全員將巡視記錄中的維修問題及時報告給工程部。

Conduct random bag inspections of associates as they entering and leaving the building. Enforce asset removal policy to prevent assets being removed from the hotel without proper authority.

在員工進出酒店時對其包裹進行隨機的檢查。遵循酒店財物管理的原則，在未行到特許的情況下嚴禁酒店財物外流。

Provide escort services for fellow associates who are required to carry large amount of cash if necessary.

如有需要，應對攜帶大量現金的同事提供護送服務。

Set up outside patrol points at entrances/exits to keep out unrelated personnel.

在酒店的出入口安排外圍巡視點，以確保在酒店周圍無閑雜人等

Randomly check for distribution of the master keys and clear key holders’ responsibilities.隨機抽查萬能鑰匙的分配情況并明確鑰匙的持有人的責任。

Conduct random inspections of the hotel to ensure that safety and security practices are being followed. For example, clearance of fire exits; fire hose reel doors without obstruction of equipments; cleanness in stacked goods area and sufficient sprinkler heads etc.

對酒店進行隨機檢查，以保證酒店內安全保衛措施的實行，如防火門的通暢，水龍帶門前無設備堆放，各貨物堆放區間的清潔和和噴淋頭的充足等等。

Take appropriate action to resolve guest complaints. Communicate with guests in a manner which promotes goodwill, trust and satisfaction.

采取適當的方法解決客人投訴。通過與客人交流，建立起友好、信任和滿意的對客關系。

Be familiar with first aid and fire emergency procedure.

熟悉急救程序及消防緊急措施。

Interact with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.

以積極專業的態度與酒店內部各部門及同事溝通，建立起良好的工作關系，增強團隊精神保證有效的雙向交流。

Responsible for the self mistake、breach of duty、discipline and misconduct.

對自身在工作中的失誤、失職、違紀及瀆職行為負責。

Maintain a good daily working performance report.

做好當班工作日值及崗位交接工作。

Perform other related duties & special projects as assigned by the supervisor

隨時執行上級分配的其他相關任務或特殊項目