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? Assist the Sales Managers in organizing the filing system of the Division / Department / Section.

協助銷售經理建立分類存檔系統。

? Ensure that all commercial reporting for department head is handled with efficiency and accuracy, meet all dealings without excuse

確保所有提交給上司的商業報告都按要求快速準確完成。

? Ensure that the stock of stationery items are accounted for and well maintained.

確保各文具用品均已報賬并妥善保存。

? Organize the recording system for office in-coming and out going correspondences as well as general incoming telephone calls.

記錄所有進出信件，及打入的電話。

? Handle all paper work required by DOS and Sales Manager.

處理所有交辦的日常文書工作。

? Assist in the dispatch and collection of correspondence in the hotel.

在酒店內幫助發送或接受信件。

? Take minutes of meetings.

做會議紀要。

? Ensure the cleanliness of the office.

保證辦公室內清潔。

? Handle general incoming telephone calls and take messages for staff members.

處理所有打入電話并做好記錄。

? Prepare and send out facsimile messages.

準備和發送電傳以及傳真。

? Assist in the packing of materials when required. e.g. hotel brochures, sales kits, giveaway etc.

按要求協助密封資料，如酒店宣傳冊、銷售用品、免費贈品等。

? Familiar with the operation and application of the hotel's computer, typewriter, personal computer (operating the required programs), facsimile and office telephone switchboard system and all necessary computer software programs.

熟悉酒店電腦、打字機、個人電腦（操作要求程序），電傳打字機、傳真機和電話轉換機系統，以及必備電腦軟件的操作使用。

? Control customer database mailing list and ensure it updated constantly.

控制客戶的信息庫和通訊名錄并保證不斷更新。

? Ensure the utilization of in-house software especially the “sales and catering”, use it efficiently and maintain its application

確定并保持對“銷售及餐飲”等酒店電腦系統軟件的有效運用

? Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.

需要時，能夠接待部門或酒店的客人。

? Able to handle sales inquiries. (Hotel brochures, slides, sales kits and give-away).

能夠處理銷售查詢（酒店宣傳冊、幻燈片、銷售用品和免費贈品）。

? Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation.

確認所有的預定單（包括宴會與會議）被準確無誤地在銷售部與宴會之間進行溝通并生效。

? Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship.

保證對所有的來信和電話詢問都進行有效的處理,建立一種令人愉快的工作關系。

? Keep clients advised of latest information regarding hotel’s development.

記錄客戶對于酒店發展的建議和最新的信息。

? Keep well informed about the product (lodging, catering and other facilities) The Admin. Clerk maintains contacts with all other departments in the hotel.

關注酒店情況（住宿、飲食和其它設備）。行政文員要與酒店所有部門保持聯系。

? Develop and foster a good working rapport with all guests, clients, department colleagues, other departments and members of the public.

發展與所有客戶、部門同事、其他部門和公眾的良好工作關系。

? In her absence, a Secretary appointed by Executive Office/Human Resources might replace her.

缺席時由部門的另一個秘書代替。

? She may be call upon to undertake responsibilities outside her own area and work in other divisions in the hotel for a specific period of time.

需要時，承擔工作范圍外的職責或在某個特定時期內在酒店其他部門工作。

? Keep well informed and well coordination about the operations especially in essential departments (Front Office, Housekeeping, F&B, Banqueting etc.).

關注及配合好整個酒店尤其是主要運作部門對客服務（前廳部、客房部、餐飲部、宴會廳等）。

? At all times, promote a positive image of the hotel in all forms of contact.

在隨時隨地對客發生的聯系中提高酒店的正面形象。

Perform other related duties & special projects as assigned by the supervisor

? 隨時執行上級分配的其他相關任務或特殊項目