微信公眾號(hào)
同城小程序
房產(chǎn)小程序
商城小程序
Executive Housekeeper 行政管家頂薦急
面議領(lǐng)班不限經(jīng)驗(yàn)學(xué)歷不限不限以上學(xué)歷
Executive Housekeeper 行政管家頂薦急
面議領(lǐng)班不限經(jīng)驗(yàn)學(xué)歷不限不限以上學(xué)歷
信息已經(jīng)過(guò)期，聯(lián)系方式已屏蔽
信息未審核或下架中，當(dāng)前頁(yè)面為預(yù)覽效果，僅管理員可見(jiàn)
崗位描述
1. ADMINISTRATIVE RESPONSIBILITIES行政職責(zé)
To ensure that standards are in accordance with the operations manual.
? 確保所有工作符合工作運(yùn)行手冊(cè)。
? To read the communication book on daily events of public areas and cleaning contractors.
? 閱讀每日公共區(qū)域服務(wù)員和客房服務(wù)員的工作記錄。
? To compile and post daily work schedules.
? 安排和分配日常工作。
? To investigate and submit report on guest comments.
? 對(duì)客人提出的批評(píng)做出調(diào)查報(bào)告并呈交上級(jí)。
? The Executive Housekeeper is responsible and accountable for maintaining the highest standard of room, laundry and public area cleanliness and appearance, guest service as well as engendering team spirit and motivation in all staff. The Housekeeper must be fair and just in any staff disciplinary action as required.
? 行政管家對(duì)客房部客房、洗衣房、公共區(qū)域等保持高標(biāo)準(zhǔn)的衛(wèi)生及面貌負(fù)責(zé)，教育員工對(duì)客服務(wù)要有團(tuán)隊(duì)工作精神。行政管家對(duì)任何員工必須公平、公正。
? Supervises the above mentioned positions to ensure maximum guest satisfaction.
? 管理和督導(dǎo)各部門(mén)的工作以確保客人得到最滿意的服務(wù)。
? To monitor Housekeeping personnel to ensure guests receive prompt and courteous services.
? 有效管理客房人事以確保客人得到最快捷、滿意的服務(wù)。
? Monitor Housekeeping personnel to ensure rooms and particularly those of known repeat guests and other VIPs receive special attention
? 管理客房人員以確保客房出租率尤其是知名人士的回頭率，同時(shí)保證重要客人得到特殊注意。
? Informs other departments of housekeeping matters, which concern them, notably the Front Office to ensure accurate room status, in addition to communicating with engineering.
? 向各部門(mén)傳達(dá)涉及客房部的事務(wù)，尤其是保證前臺(tái)房態(tài)的準(zhǔn)確，以及與工程部保持密切聯(lián)系.
? Establishes and maintains effective employee relations.
? 建立和保持良好的員工關(guān)系。
? Conducts appraising functions such as hiring, performance, counseling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity. Consult with section heads, Personnel Manager or delegate as appropriate in performing these duties.
? 指導(dǎo)員工評(píng)估機(jī)制；比如雇傭、獎(jiǎng)勵(lì)、忠告、暫緩及必要時(shí)解除職務(wù)，以確保適當(dāng)?shù)娜藛T分配和高效率的工作。與部門(mén)主管、人事經(jīng)理或與委派的適當(dāng)人員協(xié)商以執(zhí)行以上責(zé)任。
? Schedule routine inspections by the Asst. Exec. Housekeeper and other supervisors, of all housekeeping areas including occupied and non-occupied rooms.
? 客房行政管家與部門(mén)主管每日例行檢查所有客房區(qū)域，包括住房和空房。
? Inspects guestrooms and all housekeeping areas on a regular basis.
? 定期檢查客房和所有客房區(qū)域。
? Conducts Housekeeping regular (departmental) meetings.
? 主持客房例會(huì)。
? Maintains appropriate standards of dress, hygiene uniforms, appearance, posture and conduct of department employees.
? 保持本部門(mén)員工服裝適當(dāng)規(guī)范、制服整潔、儀容儀表的規(guī)范。
? Insures housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.
? 確保部門(mén)人員熟悉使用客房室內(nèi)設(shè)施以便幫助客人。
? Controls and arranges on an on-going basis, department costs to ensure performance against budget.
? 在發(fā)展的基礎(chǔ)上控制和安排部門(mén)成本以確保財(cái)政預(yù)算平衡。
? Prepare capital budget, which includes purchase of furniture, equipment, renovation and building facilities that would improve service of the hotel.
? 預(yù)備總體財(cái)政預(yù)算，包括家具采購(gòu)、建筑和設(shè)備修理，以提高飯店服務(wù)水平。
? Monitors and controls inventories for operating equipment, linen and uniforms to ensure par stocks are maintained and costs are controlled.
? 管理和控制經(jīng)營(yíng)設(shè)備、布草制服儲(chǔ)存數(shù)量的盤(pán)點(diǎn)，清楚成本的控制。
? Maintains a steady flow of communication to General Manager and Resident manager Director of Rooms or delegate and to other department heads.
? 與總經(jīng)理,駐店經(jīng)理,房務(wù)總監(jiān)及其它部門(mén)主管保持經(jīng)常穩(wěn)定的溝通。
? Make recommendations to management on equipment, work methods, supplies and decorations.
? 向上級(jí)匯報(bào)有關(guān)設(shè)備、工作方法、供應(yīng)品及裝飾品的管理方法。
? Establish the organization chart of the housekeeping department and delegate authority.
? 建立和組織客房機(jī)構(gòu)并行使領(lǐng)導(dǎo)權(quán)力。
? Performs special duties as required by the Superior.
? 執(zhí)行上級(jí)分配的特殊職責(zé)。
? Monitor staff attendance and assist in planning work schedules.
? 主管員工出勤并協(xié)助制定工作計(jì)劃。
? Prepare various monthly reports as required.
? 按需求準(zhǔn)備各種月報(bào)告。
? Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
? 在部門(mén)例會(huì)上就部門(mén)工作做出回顧、整理以提高工作成果，同時(shí)在例會(huì)上解釋新的政策和方向。
? Prepare the annual capital budget.
? 準(zhǔn)備每年財(cái)政預(yù)算。
? To control losses on mini-bar and obtain higher sales.
? 控制迷你吧酒水，以保持高效售率。
? Responsible to ensure that all staff under jurisdiction is at all times immaculately groomed, e.g.:
? 確保所有員工在工作時(shí)間內(nèi)儀容儀表的整潔，如：正確穿著工裝，個(gè)人儀表修飾諸如發(fā)飾、化妝等。
? Identify training needs, develops formal training plans and implements training sessions.
? 明確培訓(xùn)需求，完善正常培訓(xùn)計(jì)劃，履行培訓(xùn)任務(wù)。
? Establishes and maintains effective employee relations.
? 建立和保持良好的員工關(guān)系。
2. HUMAN RESOURCE RESPONSIBILITIE人事職責(zé)
? Planning for future staffing needs and develop
? 定制未來(lái)所需的員工計(jì)劃。
? Prepares detailed induction programs for new staff.
? 為新員工做詳細(xì)的工作計(jì)劃。
? Ensures training needs analysis of Housekeeping staff is carried out and training programs are designed and implemented to meet needs.
? 確保客房員工培訓(xùn)需求的分析被執(zhí)行，培訓(xùn)計(jì)劃有計(jì)劃地實(shí)施并要滿足其需求。
? Regularly communicates with staff and maintains good relations.
? 定期與員工交流。
3. FINANCIAL RESPONSIBILITIES財(cái)務(wù)職責(zé)
? Coordinating the preparation of the departmental annual budget
? 控制和分析部門(mén)的現(xiàn)行成本以確保成本符合預(yù)算
? Monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget.
? 輔助準(zhǔn)備酒店的戰(zhàn)略計(jì)劃、目標(biāo)規(guī)劃和客房部的預(yù)算。
? Works with superior in the preparation and management of the department’s budget and is aware of financial targets
? 協(xié)助上司準(zhǔn)備并管理部門(mén)預(yù)算，并了解財(cái)務(wù)目標(biāo)
? Recycles where-ever possible and enforces cost saving measures to staff
? 在任何可能的情況下進(jìn)行資源循環(huán)利用，增強(qiáng)員工的成本控制意識(shí)。
4. OCCUPATIONAL HEALTH AND SAFETY RESPONSIBILITES職業(yè)保健和安全職責(zé)
? Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
? 熟悉職業(yè)保健、安全職責(zé)相關(guān)政策和程序
? Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
? 了解并堅(jiān)持職業(yè)的、健康的、安全地立法、政策和程序
? Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
? 熟悉財(cái)產(chǎn)安全、急救、火災(zāi)和緊急程序，并安全及時(shí)地對(duì)機(jī)器設(shè)備進(jìn)行控制。
? Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
? 及時(shí)對(duì)危險(xiǎn)的情形采取補(bǔ)救措施，并對(duì)主管通報(bào)存在的潛在危險(xiǎn)。
? Log security incidents and accidents in accordance with hotel requirements.
? 根據(jù)酒店的要求對(duì)事件、事故進(jìn)行記錄。
? Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
? 更正危險(xiǎn)情境，并任命潛在危險(xiǎn)狀況下的負(fù)責(zé)人。
? Log security incidents and accidents in accordance with hotel requirements.
? 根據(jù)酒店要求，記錄安全事故。
? To ensure hotel's fire, health, and safety procedures are implemented
? 確保酒店火災(zāi)、健康及安全流程得到實(shí)施。
Perform other related duties & special projects as assigned by the supervisor
隨時(shí)執(zhí)行上級(jí)分配的其他相關(guān)任務(wù)或特殊項(xiàng)目
To ensure that standards are in accordance with the operations manual.
? 確保所有工作符合工作運(yùn)行手冊(cè)。
? To read the communication book on daily events of public areas and cleaning contractors.
? 閱讀每日公共區(qū)域服務(wù)員和客房服務(wù)員的工作記錄。
? To compile and post daily work schedules.
? 安排和分配日常工作。
? To investigate and submit report on guest comments.
? 對(duì)客人提出的批評(píng)做出調(diào)查報(bào)告并呈交上級(jí)。
? The Executive Housekeeper is responsible and accountable for maintaining the highest standard of room, laundry and public area cleanliness and appearance, guest service as well as engendering team spirit and motivation in all staff. The Housekeeper must be fair and just in any staff disciplinary action as required.
? 行政管家對(duì)客房部客房、洗衣房、公共區(qū)域等保持高標(biāo)準(zhǔn)的衛(wèi)生及面貌負(fù)責(zé)，教育員工對(duì)客服務(wù)要有團(tuán)隊(duì)工作精神。行政管家對(duì)任何員工必須公平、公正。
? Supervises the above mentioned positions to ensure maximum guest satisfaction.
? 管理和督導(dǎo)各部門(mén)的工作以確保客人得到最滿意的服務(wù)。
? To monitor Housekeeping personnel to ensure guests receive prompt and courteous services.
? 有效管理客房人事以確保客人得到最快捷、滿意的服務(wù)。
? Monitor Housekeeping personnel to ensure rooms and particularly those of known repeat guests and other VIPs receive special attention
? 管理客房人員以確保客房出租率尤其是知名人士的回頭率，同時(shí)保證重要客人得到特殊注意。
? Informs other departments of housekeeping matters, which concern them, notably the Front Office to ensure accurate room status, in addition to communicating with engineering.
? 向各部門(mén)傳達(dá)涉及客房部的事務(wù)，尤其是保證前臺(tái)房態(tài)的準(zhǔn)確，以及與工程部保持密切聯(lián)系.
? Establishes and maintains effective employee relations.
? 建立和保持良好的員工關(guān)系。
? Conducts appraising functions such as hiring, performance, counseling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity. Consult with section heads, Personnel Manager or delegate as appropriate in performing these duties.
? 指導(dǎo)員工評(píng)估機(jī)制；比如雇傭、獎(jiǎng)勵(lì)、忠告、暫緩及必要時(shí)解除職務(wù)，以確保適當(dāng)?shù)娜藛T分配和高效率的工作。與部門(mén)主管、人事經(jīng)理或與委派的適當(dāng)人員協(xié)商以執(zhí)行以上責(zé)任。
? Schedule routine inspections by the Asst. Exec. Housekeeper and other supervisors, of all housekeeping areas including occupied and non-occupied rooms.
? 客房行政管家與部門(mén)主管每日例行檢查所有客房區(qū)域，包括住房和空房。
? Inspects guestrooms and all housekeeping areas on a regular basis.
? 定期檢查客房和所有客房區(qū)域。
? Conducts Housekeeping regular (departmental) meetings.
? 主持客房例會(huì)。
? Maintains appropriate standards of dress, hygiene uniforms, appearance, posture and conduct of department employees.
? 保持本部門(mén)員工服裝適當(dāng)規(guī)范、制服整潔、儀容儀表的規(guī)范。
? Insures housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.
? 確保部門(mén)人員熟悉使用客房室內(nèi)設(shè)施以便幫助客人。
? Controls and arranges on an on-going basis, department costs to ensure performance against budget.
? 在發(fā)展的基礎(chǔ)上控制和安排部門(mén)成本以確保財(cái)政預(yù)算平衡。
? Prepare capital budget, which includes purchase of furniture, equipment, renovation and building facilities that would improve service of the hotel.
? 預(yù)備總體財(cái)政預(yù)算，包括家具采購(gòu)、建筑和設(shè)備修理，以提高飯店服務(wù)水平。
? Monitors and controls inventories for operating equipment, linen and uniforms to ensure par stocks are maintained and costs are controlled.
? 管理和控制經(jīng)營(yíng)設(shè)備、布草制服儲(chǔ)存數(shù)量的盤(pán)點(diǎn)，清楚成本的控制。
? Maintains a steady flow of communication to General Manager and Resident manager Director of Rooms or delegate and to other department heads.
? 與總經(jīng)理,駐店經(jīng)理,房務(wù)總監(jiān)及其它部門(mén)主管保持經(jīng)常穩(wěn)定的溝通。
? Make recommendations to management on equipment, work methods, supplies and decorations.
? 向上級(jí)匯報(bào)有關(guān)設(shè)備、工作方法、供應(yīng)品及裝飾品的管理方法。
? Establish the organization chart of the housekeeping department and delegate authority.
? 建立和組織客房機(jī)構(gòu)并行使領(lǐng)導(dǎo)權(quán)力。
? Performs special duties as required by the Superior.
? 執(zhí)行上級(jí)分配的特殊職責(zé)。
? Monitor staff attendance and assist in planning work schedules.
? 主管員工出勤并協(xié)助制定工作計(jì)劃。
? Prepare various monthly reports as required.
? 按需求準(zhǔn)備各種月報(bào)告。
? Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
? 在部門(mén)例會(huì)上就部門(mén)工作做出回顧、整理以提高工作成果，同時(shí)在例會(huì)上解釋新的政策和方向。
? Prepare the annual capital budget.
? 準(zhǔn)備每年財(cái)政預(yù)算。
? To control losses on mini-bar and obtain higher sales.
? 控制迷你吧酒水，以保持高效售率。
? Responsible to ensure that all staff under jurisdiction is at all times immaculately groomed, e.g.:
? 確保所有員工在工作時(shí)間內(nèi)儀容儀表的整潔，如：正確穿著工裝，個(gè)人儀表修飾諸如發(fā)飾、化妝等。
? Identify training needs, develops formal training plans and implements training sessions.
? 明確培訓(xùn)需求，完善正常培訓(xùn)計(jì)劃，履行培訓(xùn)任務(wù)。
? Establishes and maintains effective employee relations.
? 建立和保持良好的員工關(guān)系。
2. HUMAN RESOURCE RESPONSIBILITIE人事職責(zé)
? Planning for future staffing needs and develop
? 定制未來(lái)所需的員工計(jì)劃。
? Prepares detailed induction programs for new staff.
? 為新員工做詳細(xì)的工作計(jì)劃。
? Ensures training needs analysis of Housekeeping staff is carried out and training programs are designed and implemented to meet needs.
? 確保客房員工培訓(xùn)需求的分析被執(zhí)行，培訓(xùn)計(jì)劃有計(jì)劃地實(shí)施并要滿足其需求。
? Regularly communicates with staff and maintains good relations.
? 定期與員工交流。
3. FINANCIAL RESPONSIBILITIES財(cái)務(wù)職責(zé)
? Coordinating the preparation of the departmental annual budget
? 控制和分析部門(mén)的現(xiàn)行成本以確保成本符合預(yù)算
? Monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget.
? 輔助準(zhǔn)備酒店的戰(zhàn)略計(jì)劃、目標(biāo)規(guī)劃和客房部的預(yù)算。
? Works with superior in the preparation and management of the department’s budget and is aware of financial targets
? 協(xié)助上司準(zhǔn)備并管理部門(mén)預(yù)算，并了解財(cái)務(wù)目標(biāo)
? Recycles where-ever possible and enforces cost saving measures to staff
? 在任何可能的情況下進(jìn)行資源循環(huán)利用，增強(qiáng)員工的成本控制意識(shí)。
4. OCCUPATIONAL HEALTH AND SAFETY RESPONSIBILITES職業(yè)保健和安全職責(zé)
? Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
? 熟悉職業(yè)保健、安全職責(zé)相關(guān)政策和程序
? Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
? 了解并堅(jiān)持職業(yè)的、健康的、安全地立法、政策和程序
? Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
? 熟悉財(cái)產(chǎn)安全、急救、火災(zāi)和緊急程序，并安全及時(shí)地對(duì)機(jī)器設(shè)備進(jìn)行控制。
? Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
? 及時(shí)對(duì)危險(xiǎn)的情形采取補(bǔ)救措施，并對(duì)主管通報(bào)存在的潛在危險(xiǎn)。
? Log security incidents and accidents in accordance with hotel requirements.
? 根據(jù)酒店的要求對(duì)事件、事故進(jìn)行記錄。
? Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
? 更正危險(xiǎn)情境，并任命潛在危險(xiǎn)狀況下的負(fù)責(zé)人。
? Log security incidents and accidents in accordance with hotel requirements.
? 根據(jù)酒店要求，記錄安全事故。
? To ensure hotel's fire, health, and safety procedures are implemented
? 確保酒店火災(zāi)、健康及安全流程得到實(shí)施。
Perform other related duties & special projects as assigned by the supervisor
隨時(shí)執(zhí)行上級(jí)分配的其他相關(guān)任務(wù)或特殊項(xiàng)目
用人單位
廣州圣豐索菲特酒店 名企 已認(rèn)證
股份制企業(yè) · 100人以上 · 賓館酒店
工作地址
天河不限 廣州市天河區(qū)廣州大道中988號(hào)
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